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Director, Test Administration Training
Reston, VA
Job Description
Must Have
About the Team
The Operations Division at client is focused on leading the organization s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role is a Director on the Test Administration Management Prepare team.
About the Opportunity
As the Director of Test Administration Training, you will lead and manage projects developing dynamic and engaging learning content and products with an emphasis on user-centered design, user experience (UX), and accessibility for all learners. You'll work collaboratively across various teams to develop and deliver webinar-based training with clear learning objectives and expected outcomes; collaborate with our instructional systems designers and instructional technologists in the development of web-based training content; act as the single point of contact for resolution of content and product-related issues. You ll ensure critical resources are provided for web-based training development, oversee the content and system client relies upon to train school and test center personnel around the world who administer the client assessments, including our College Readiness Assessments, and manage the requirements used by technical teams to execute system-driven training.
Effective test administrator training is essential to ensuring that a high percentage of students who take client assessments can do so without issue. The Director, Test Administration Training will play a primary role in maintaining optimal targets related to this goal. In addition, the Director will be accountable for ensuring accessibility to the training platform and course by users through the Learning Management System (LMS) in close collaboration with multiple functional representatives from across the organization, including, SAT, SSD and PSAT business owners, IT, Customer Service, Communications, and Operations as well as an ability to understand how operational processes directly affect the end user. The Director is accountable for monitoring efficacy of the training courses on an ongoing basis both the content and the system--using test day irregularity data and customer inputs to drive content improvements and system enhancements each year and ensuring that training content addresses the most common or impacting test administration errors.
In this role, you will:
Manage Training System (50%)
Lead Learning Program Design (25%)
About You
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
- Bachelor's degree
- Critical Thinking
- curriculum and learning program management
- e-learning course development tools (e.g., Adobe Captivate, Adobe eLearning Suite, Articulate, Web design, Camtasia, Maestro, etc.)
- Learning Needs Analysis
- LMS
- Program Design
- Project Management
- Solid Verbal and Written Communication Skills
- training
About the Team
The Operations Division at client is focused on leading the organization s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role is a Director on the Test Administration Management Prepare team.
About the Opportunity
As the Director of Test Administration Training, you will lead and manage projects developing dynamic and engaging learning content and products with an emphasis on user-centered design, user experience (UX), and accessibility for all learners. You'll work collaboratively across various teams to develop and deliver webinar-based training with clear learning objectives and expected outcomes; collaborate with our instructional systems designers and instructional technologists in the development of web-based training content; act as the single point of contact for resolution of content and product-related issues. You ll ensure critical resources are provided for web-based training development, oversee the content and system client relies upon to train school and test center personnel around the world who administer the client assessments, including our College Readiness Assessments, and manage the requirements used by technical teams to execute system-driven training.
Effective test administrator training is essential to ensuring that a high percentage of students who take client assessments can do so without issue. The Director, Test Administration Training will play a primary role in maintaining optimal targets related to this goal. In addition, the Director will be accountable for ensuring accessibility to the training platform and course by users through the Learning Management System (LMS) in close collaboration with multiple functional representatives from across the organization, including, SAT, SSD and PSAT business owners, IT, Customer Service, Communications, and Operations as well as an ability to understand how operational processes directly affect the end user. The Director is accountable for monitoring efficacy of the training courses on an ongoing basis both the content and the system--using test day irregularity data and customer inputs to drive content improvements and system enhancements each year and ensuring that training content addresses the most common or impacting test administration errors.
In this role, you will:
Manage Training System (50%)
- Oversee the development, implementation and tracking of multiple versions of training content to support the varying products and customers
- Manage requirements key to delivery of the content, schedule of reviews, and the IT systems involved with training
- Serve as the fully dedicated, primary business owner for Test Administration Training for internal and external stakeholders
- Work with stakeholders to understand policy or processes that impact the content and/or end user experience
- Conduct ongoing analysis of test administration metrics and data to proactively identify improvement opportunities and prevent operational issues
- Collaborate across functional teams to establish core requirements that drive our next phase evaluation of future Learning Management System tools
- Work with Procurement to manage operational costs and budget for user licenses
- Meet with training development team and internal contributors to gather input into content development
- Stakeholder review with during dev cycles for inputs and approvals
- Participate in user acceptance testing of new training packages
- Engage with teams to develop customized training for ad-hoc initiatives or projects, such as (but not limited to) key contract needs
- Develop a Reusable Object training strategy to leverage content more effectively across assessments
- Identify and develop additional operational metrics to measure performance, quality, and overall success metrics
- Identify and develop operational reporting tools to oversee day to day completion status
- Expand training to additional programs over time
Lead Learning Program Design (25%)
- Design and manage the development of learning programs to meet individual and organizational learning needs within specified timescales and resources
- Identify and incorporate appropriate learning methodologies and delivery channels
- Oversee the development of content to support high levels of learner engagement and achievement of learning outcomes
- Manage the delivery of learning programs (virtual and e-learning programs)
- Manage course requirements delivered via the Learning Management System
- Engage with stakeholders to clarify short- and medium-term organizational requirements
- Set priorities for Learning and Development interventions
- Specify and manage the channels to collect useful data
- Develop mode of data analysis to inform learning needs parameters and metrics
About You
- A Bachelor s degree or equivalent experience is preferred
- Progressive experience in curriculum and learning program management or any equivalent combination of training and experience
- Provides the knowledge needed to manage learning programs
- Previous experience delivering training in business software and applications
- Knowledge of LMS platforms and e-learning course development tools (e.g., Adobe Captivate, Adobe eLearning Suite, Articulate, Web design, Camtasia, Maestro, etc.) a plus
- Working knowledge of CRM, Project Management software, Microsoft Office applications, web-based learning platforms
- Demonstrates project management and team leadership skills
- Demonstrates ability to perform in a liaison capacity with both internal and external stakeholders
- Has strong knowledge and experience applying adult learning principles
- Ability to provide direction and positive leadership
- Competent understanding of project management methodology including the ability to manage risk, develop detailed work plans and specifications, and run team meetings
- Ability to receive client feedback and research and respond efficiently with team support
- Superior use of the English language including the ability to read, comprehend, and communicate information and ideas effectively
- Some travel may be required.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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